Shangri-La, Hotel Jinan

第一次給差評忍不了。半夜回房間淋浴間無法下水，水都要漫出來了。找了服務中心我説第二天9點幫我修。我八點出門12點回來的時候也不知道修好沒有，因為那個時候房間完全沒有人打掃，最後試了一下才知道已經好了。但完全沒有任何人通知我，我這兩個整天也沒有接到任何電話説抱歉，沒有任何酒店員工就這個下水問題給我道歉。還有，第一天到的時候想熨衣服，結果一拿出來熨衣板就是壞的… 總之就是沒有任何服務

濟南香拉讓我覺得【香格里拉離豪華品牌漸行漸遠】…… 來濟南staycation 2天，在洲際和香拉之間對比了一下，就選擇了香拉，因為新一點，畢竟香拉也是大品牌感覺服務質量和硬件方面都應該有保證的，然而！大失所望！這家香拉已經走上自暴自棄的道路。最後住了一天就check out了，必須換酒店。 服務： 1. check in服務很差，我們現場詢問是否可以免費升級（入住率聽説就40%，且已是下午6點多check in），被告知要付費，詢問房間有什麼差別，告知差別是116.6元… 在多問兩遍，終於才回答，是景色不一樣，最後加了錢升級了城景，詢問有沒早餐，告知沒有早餐，加早得付費，不能送…嗯…看來香拉很缺錢了。畢竟頭一晚青島瑞吉反差太大 ：） 2. check in的時候我們寄存了冷凍食品，交待給前台值班經理退房的時候再取走，對方説好的，退房時可以提前打電話下來讓同事提前取出來或者送上房間。結果，我們第二天提前致電，但是checkout 時，前台人員一臉懵逼，根本不知道這回事，還得去找餐廳問，餐廳説沒有，前台人員還反過來問我們，是不是確定有寄存食品……有沒單子……是和誰説的…. 以及我們房號多少（此時前台手拿我們剛退房的房卡，美其名曰我們直接回答他可以節省時間），説值班經理休假了沒交代！牛了👍 衞生： 3.housekeeping ：在房間用餐後，讓上來清潔一下桌子，請自行看圖，巨大的街頭垃圾桶，以及滿桌子的油，這是在有客人現場看着的情況下也做成這樣，不知道沒人的時候會怎樣。 3. 拖鞋也是壞的，掉毛的！另讓酒店人員幫忙把行李送去房間（請看圖），結果這麼放，我還得重新抬下來，這行李放得跟高鐵行李架一毛一樣。 4. 多要幾瓶水，結果收到半開過的整箱水，客人自己去拆吧！ 設施： 5. 外賣：這家酒店是沒有外賣桌的，衹有外賣櫃（而且藏在一個大柱子後，普通人不可能找到），不知道是不是覺得外賣櫃有收入，所以棄桌擇櫃。外賣櫃的櫃格非常有限，飯點就滿格，以至於外賣小哥説抱歉衹能兩大袋擠進一個櫃子！ 濟南香拉，對不起四位數房價，也對不起【香格里拉】！

這次入住對我很不友好。首先燈開關設計，可能我理解力差，半夜三更沒關燈，不得已用的總開關。其次，攜程訂票，前台不給開發票，稱不符合公司規定，態度強硬，不得已向攜程尋求幫助，層層審批才給處理，試問顧客有需求為什麼不解決，必須領導出馬才給處理，這是五星級嗎？總之，對我很不友好。

Staffs was friendly and amicable at the reception which made a good start to the stay.  Room was clean and tidy and everything is in good order.

I found what looked like an engorged tick or bedbug crawling up my bed. The hotel is pretty and I booked it for 1 night as a luxury treat so I could get a good rest for my layover stop to another destination. My room smelt like stale smoke unfortunately, though I had asked for non-smoking. I paid extra on my booking for breakfast and had to wake up at 6am, eat breakfast at 6.30am and go to the airport at 7.20am. My room had a bathtub so I took a bath before bedtime and went to bed at midnight, I got up to go switch the lamp off at 1am and found this bug crawling up the side of my bed going towards me. I think it's either a tick or a bed bug, the body was full of blood. It had 6 or 8 legs, difficult to see but I took a video which doesn't allow me to upload. I don't have any problems with normal bugs such as spiders, but if it is a tick or bedbug it is a big problem. I was really worried there were more hiding inside the bed, I called reception for help and they looked at the bug which I caught in a glass cup. They apologised deeply and changed my room, so I had to move at 1.30am. I explained I was already tired and have to wake up early. In the new room I was unable to sleep as I kept worrying about bed bugs. I got up multiple times to check my bed. And there was a noisy couple next door talking loudly until very late so I couldn't sleep. For a luxury hotel you should not need to loose a whole night's sleep because you are worried about bedbugs or ticks biting you. Nor should be able to hear noise from other guests through the wall. I was extremely exhausted the next day and did not have any appetite. I asked if they could refund the extra I paid for breakfast because I couldn't eat it, but they said it wasn't possible. So I forced myself to try eat 1 egg and some small rice porridge but couldn't finish it. Really expensive to pay for breakfast and hardly eat, it's a shame they couldn't refund the breakfast considering I had no sleep. For a 5* hotel, I would like to have good rest and peaceful sleep. But it was not like that. The staff were very kind and helpful, but it's not so easy to travel here alone. It was not easy to book a taxi for the following morning to the airport and it took 40 minutes of assistance, the man was very kind and helpful, but the hotel should make an easier system for foreign guests to book taxi. When I first arrived in Jinan airport, I had no idea how to get to the hotel. There is no ATM inside the hotel so you cannot withdraw cash, and you cannot pay with foreign card to book a taxi. The shangri-la website did not provide any details for public transport. It simply said bus transfer was available but did not say which number bus. I would give the details here but I have forgotten the route name and bus number now as it was hectic and I was very tired, sorry. I had to waste a lot of time trying to ask for help at the airport as the staff did not speak English. Luckily someone helped me. The bus will cost 20yuan and take you into the centre where you will see the intercontinental hotel and a large shopping mall on the left side of the bus, get off at that stop, it takes 1 hour. From there it's only 5 minutes walk to shangri-la. For a big hotel they should provide easy instructions on the website to guests. The staff apologised deeply for the bug on the bed, and offered 10% reduction of the room rate. Although when I checked out no refund was given and they didn't mention anything about it, I think they just charged full price. Personally I think 10% is not enough anyway. Nobody wants to change rooms at 1.30am because of bugs crawling on the bed. I didn't get any sleep at all and felt itchy because I kept thinking about bugs and couldn't eat the breakfast. I was absolutely exhausted the following day so I was unable to do anything at my next destination and had to waste 1 day more to rest. Unfortunately not an easy experience at the shangri-la.

Lovely hotel in a great location, next to the springs and not far from the lake. Spacious and clean room, and the breakfast was good. The sauna and gym facilities were awesome.